Maven Veterinary Care

- Many recent reviewers describe the clinical team as professional, caring and thorough, with prompt appointments and clear explanations. Long-term relationships with individual vets are a recurring positive theme. - Specific examples of well-regarded care include an emergency stomach pump, quick diagnosis for an unwell dog, and supportive end-of-life care for a seriously ill cat.

Maven Veterinary Care in Sutton is part of the Linnaeus group. Recent feedback paints a mixed picture: many owners praise the vets for kind, professional care, quick appointments and calm handling of nervous, urgent or end-of-life cases. The main concerns focus on front-desk consistency and some complaints about high or poorly explained charges.

Services

•Consultations, examinations and diagnosis: Reviews describe prompt appointments, thorough examinations and clear explanations of results and procedures. One owner specifically praised Kate for diagnosing their dog’s problem quickly and efficiently.
•Urgent and emergency care: Recent feedback includes emergency treatment for toxin ingestion, with a dog receiving a stomach pump after eating something potentially toxic.
•Procedures and follow-up care: Reviews mention a previous procedure carried out under general anaesthetic, along with nail/claw clipping, including one case where Anneka stepped in and completed a missed nail clip very quickly.
•Support for seriously ill pets and end-of-life care: One owner highlighted the team’s help during a rescue cat’s final days, along with support and kindness after the pet’s passing.
•Handling nervous pets: A long-term client said their rescue dog, initially very nervous, is now comfortable visiting thanks to the way Laura and Katie handle him.

Pricing

No published pricing information is currently available for this clinic, though some recent reviews describe charges and prescription fees as high.

People

•Dr. Hiren Shah: Praised for long-term care, continuity, knowledge, patience and compassion.
•Kate (vet): Credited with diagnosing a dog’s problem quickly and efficiently.
•Anneka (role not stated): Praised for stepping in and completing a nail clip quickly and calmly.
•Laura and Katie: Mentioned positively for handling a nervous rescue dog well; Katie is also named in a negative front-desk review, so experiences attached to that name are mixed.
•Mike (vet): Referenced in relation to an earlier treatment episode involving a dog that had previously been under GA.
•Reception / customer care team: Recent feedback is mixed, with some owners describing receptionists as polite and helpful, while others report blunt communication, poor empathy or admin mistakes.

Reviews

Google rating: 4.5 stars from 452 reviews.

•Many recent reviewers describe the clinical team as professional, caring and thorough, with prompt appointments and clear explanations. Long-term relationships with individual vets are a recurring positive theme.
•Specific examples of well-regarded care include an emergency stomach pump, quick diagnosis for an unwell dog, and supportive end-of-life care for a seriously ill cat.
•Feedback on the front desk and customer care team is less consistent. Some owners praise polite, helpful reception staff, while others report blunt interactions, delays or a lack of empathy.
•Cost and value are a clear source of complaint in some recent negative reviews, including concerns about high medication prices, repeat prescription fees and charges not being explained clearly in advance.

Reviews for Maven Veterinary Care

Note: Showing the 10 most recent Google reviews out of 452 we track in total. Recent reviews may not be representative of overall sentiment.

Paula Webber

3 weeks ago

Receptionists are very polite and helpful. Prices are ridiculously high and you have to ask vets for costs when medication is required otherwise you’ll have the shock of your life when presented with an invoice upon leaving. Neither do they tell you that some medication is cheaper online. I paid over £36 for an item that I later found on Amazon for £13. That’s almost a 300% mark up. I phoned Maven who refused to take back the one they had given me a couple of hours previously because they said it was prescribed. It most certainly wasn’t. Also it now costs £23 for a repeat prescription which can be signed/printed within 5 minutes. That’s ridiculous. I think I’ll take my own sheet of plain paper with me next time to save on the cost 🤷‍♀️ I thought that vets were meant to care for animals but I feel that this has changed drastically since the bigger corporations have taken over and now it’s all about figures and how much you can make out of each appointment.

Mary Bourke

1 month ago

We've been taking our dog to Maven veterinary in Cheam for the past 4 yrs. He's a rescue dog and was quite nervous, but Laura & Katie at the surgery are fantastic in handling him. He doesn't mind in the least going for a visit now. We are able to get an appointment quickly and he's seen promptly. His examinations are thorough and all results/procedures are explained in detail. We definitely recommend this vet surgery.

Iain Henderson

Always professional and caring.

nadia

Waste of time and money. Spent £60 on a consultation just for the vet to weigh my cat and give me nothing else, no guidance on diet, what vaccines my cat will need (even after I asked he said I’d need to discuss that at a future appointment?) Tried to sell me unnecessary treatments/services and overall poor service, spelled my name wrong on formal documents and invoices. Useless place

Jeetesh Singh (JT)

2 months ago

A very special thank you to Dr. Hiren Shah for the exceptional support and kindness shown to Chloe. Dr. Shah has cared for her since she was a pup, and it means so much to have someone we trust so completely looking after her. His knowledge, patience and compassion really shine through and we are so grateful for the continuity of care we have received over the years. We cannot recommend Maven Vets highly enough. Thank you for everything you do for Chloe and for treating her like a cherished member of our family.

AK

4 months ago

Lovely lady on reception. Great vet Kate, who diagnosed the problem with our little dog very quickly and efficiently. He is now on the mend. Thank you!

Becky Smith

Absolutely dreadful service yesterday. I popped in quickly to have my dogs claw clipped which had been missed by the vet when he was under GA a few months back. Katie on the desk said she would go and find a nurse out the back and was gone for 5 minutes to then tell me they wasn’t one…..! she also recommended I could go to a Pet groomers to have it done!!! After paying over £2000 for treatment a few months back I was expecting more professional after care not told to go to the local groomers. She then offered me an appointment for and hour and a half’s time!! I explained it was a 2 second procedure, their error and an appointment would take it from somebody else who would need it for their pet. Katie then proceeded to waste even more time to then look up on her computer what my conversation with Mike the vet was when my dog was booked in in the first place. All so pointless and wasting more time. I said I can not believe there is not one nurse free to snip this claw. She then said she would have another look, but no apology for the time I had been already waiting and was gone for another 5 minutes. No available nurses is concerning when there are sick and convalescing animals out the back. In the meantime Anneka appeared I explained everything & she placed my dog on her table, cut his nail offered him a treat and I was back out the room in less than 1 minute! How simple was that? Then Katie decided to appear again still with no nurse. I said to Katie how easy and simple was that??!! That’s the service she should’ve offered. Her service on the front desk was absolutely dreadful and her colleague Becky was not very polite either. It’s a shame you are not as eager to help your customers in their after care service as much as you are eager to send invoices for payments!!

Jamie Letts

5 months ago

Had to bring in my dog for an emergency stomach pump as she'd eaten something potentially toxic. Everyone was so friendly, efficient and so good with Isla. Made it a very easy and stress free process.

John Payne

6 months ago

The vets are fine but the "Customer Care Team" are blunt and lack empathy. I think their team name is ironic.

Amber Salimi

They have a wonderful team. Everyone is very kind and supportive. They helped me out a lot with my rescue cat who was very ill and tried their best to make his last few days manageable. And even after his passing they have provided me with a lot of support and kindness. Thank you so much to your entire team I really appreciate everything you’ve done for me 💕